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KNOW
"Create, Tag, Share & Search for knowledge"

Leverage the power of social and collaboration to locate expertise with in the organization and build a knowledge base on the fly; leveraging structured and unstructured knowledge.

Precious time is often lost in searching for information or people who have the answers. Be it a question related to, a product supplied to a Customer, or maintenance of a machine on the shop floor, more often than not; a structured knowledge base is not available. Even if it is documented; it would be distributed over a set of paper manuals and files that take time to locate and peruse.

Overcome these challenges by leveraging Know. Know is a perfect solution for sales teams, Customer service, product support, maintenance teams and helpdesks.

highlights

  • Improved Organizational Performance through sharing of expertise
  • Leverage past experience of the organization to be more competitive
  • Higher Customer satisfaction due to faster turnaround to Product queries
  • Reward mechanism to encourage collaboration and build a knowledge base
  • Reduce risk of knowledge drain due to transfers or attrition

Features

  • Connect people with information and resources they need.
  • Capture unstructured knowledge on the fly
  • Build an organizational taxonomy
  • Codified Document repository
  • Get insight on topics through articles written by experts

Components

  • Easily codify & Tag knowledge artifacts
  • Intuitive Search with refiners
  • Leverage social networking in the enterprise
  • Collaborate via forums, videos, blogs, wikis,  communities and more
  • Rewards for contribution

Benefits

  • Win more business by leveraging knowledge of past wins and losses
  • Empower people to resolve common issues
  • Reduce Business continuity risk
  • Honor Customer SLAs
  • Improve team productivity

Some of the tools and technologies we have worked with include:

  • Microsoft® SharePoint
  • Microsoft® Dynamics CRM
  • Microsoft® SQL Server